We are receiving a lot of questions that recur. We have therefore gathered the most frequently asked questions on this page, to make it easier for you.
If your question not was answered here - then you are always welcome to contact us.
How do I get in contact with you?
During our opening hours, you can always contact us via live-chat, mail or phone. If it's outside our opening hours, we can be contacted by e-mail or via an offline message on our chat. Here we will as far as possible try to answer all inquiries within 24 hours.
Where can I see your fireplaces?
Do you offer price quarantee?
Yes, we offer a price quarantee on all our fireplaces. This means, that if you find a fireplace cheaper on another website, we can match the price. In you want to take advantage of a price quarantee, please contact customer service by chat or e-mail. Here you can send a link to the site you have found the fireplace cheaper.
For the price quarantee to apply, it requires that the fireplace is in stock and ready for delivery at the dealer you have found the fireplace at. In addition, the fireplace must not be a part of a discontinuation sale.
Questions for the products
Need further information?
The product is sold out - when will it be back in stock?
We are always trying to have as many items in our warehouse as possible, however, this is not an option for all our fireplaces and some will therefore be non-Inventory items, and will be ordered as soon as an order is specified. But, there can be situations with sold out items, in these cases the expected delivery time will be stated on the product.
If you are in doubt about whether an item is in stock or not, you are always welcome to contact customer service by either e-mail, livechat or phone.
Shipping and delivery
How long is the delivery time?
Who is my order shipped with?
How will the payment be done?
You can pay with credit card, bank transfer or Paypal.
If you chose bank transfer, it can be done to Spar Nord bank, BIC: SPNODK22, IBAN no.: DK1093142140205233
Prices on products
Reservations are taken for
How can I cancel my order?
How can I return my order?
If you want to return you order, you must fill out our return formular, to get the fastest sevice.
Transport damage - what do I have to do?
I'm a reseller and want a B2B collaboration
If you are a dealer and want to work with us - the you can apply to become a B2B customer. If you are approved, you will receive exclusive discounts on a wide range of our products.