El-pejs.dk naturally wants our customers to be fully satisfied with the purchased products. Should you, against expectation, wish to return something? Then we still take it with a smile!
We will ask you to follow the process below. This will ensure that returns and complaints will be handled in the most optimal way for both our customers and El-pejs.dk.
Note: We only handle returns where the return note has been completed and the return note has been printed, completed and enclosed with your package.
1. Fill out Return Form
2. Print Return Note
3. Pack your Items
4. Send the Package
Take the package to your preferred carrier and return the item.
The package must be sent to:
Gravsholtvej 15, Langholt
DK- 9310 Vodskov
It is important that you check the address and get a receipt for your package.
If you want to exchange your purchase for another item, in a different colour or model for example, we offer free exchanges. You can also choose to have a voucher issued, which can be used for a future purchase.
Note: Returned parcels sent unclaimed or COD will not be accepted.